Professionalism I hold myself accountable by demonstrating a no excuses approach to my own attitude, performance, and results. Integrity I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I actively look for ways to help others by following our SMILE Program guidelines. I remove any barriers impeding customer service. I consistently demonstrate compliance with Harps policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.Ĭustomer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I empathize with the emotions of others and consider things from other peoples perspectives.Ĭonscientiousness I demonstrate responsible behavior, thoroughness of work, and dependability. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.Īs a Cake Decorator, this is how I do it:īuilding Relationships I successfully initiate, develop, and foster relationships with others. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner. I ensure all products produced for consumption is properly packaged/wrapped, weighed and/or priced, and labeled according to company and regulatory requirements.ĭepartment Cleaning Standards I adhere to food service department cleaning standards, following company and food safety guidelines and using only approved equipment and cleaning chemicals for cleaning procedures within the department, including the production area and applicable service cases. Merchandising & Sales Floor Standards I support merchandising and sales floor standards by proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department zoning procedures.Įquipment and Tools I adhere to all proper equipment procedures, including cleaning and maintenance requirements.įood Production and Processing I follow all company and food safety production guidelines for fresh food preparation, production and processing. To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.Ĭake Decorator: What I Do, How I Do It, and Why I do itīakery Department Operations I support bakery department operations including department readiness, staffing, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.īakery Department Replenishment & Inventory Procedures I support bakery department replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
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